A-Z Guide

Guests inquiring about relocations are to go to the Gate A Ground Box Office prior to entering the stadium. If inside, relocations are distributed near the entry doors by Gate F on the Plaza Level. Please note, Gate F is not an entrance. Therefore, guests must proceed to Gate F once inside the stadium. Important to note, Saints handle all relocations on game day. Relocations are subject to availability and are distributed on a first come, first served basis according to the level of the original ticket(s). All relocations are for one plus a companion. However, we will not split up families with small children if relocations are available.

Please click here for Accessibility information.

Caesars Superdome 
1500 Sugar Bowl Dr.
New Orleans, LA 70112

Mailing address
P.O. Box 52439
New Orleans, LA 70152

Service animals accompanying guests with disabilities are permitted inside our venues. Please note, emotional support animals are not service animals.

Changing stations are available in the restrooms at the following locations:

• Plaza Level at sections 101, 105, 127, 123 & 155
• Loge Level at sections 207 & 249
• 300 Suite Level across from Suites 305, 365 & 373
• 400 Suite Level across from Suites 401, 409, 424, 431, 434, 441, 456 and 463
• Terrace Level at Sections 504 & 534.

Please click here to view baby changing station locations by level.

NFL BAG POLICY
The Superdome is fully compliant with the NFL’s “All Clear” bag policy for NFL games. This is a league-wide policy that applies to all stadiums.

Any bag other than a clear vinyl bag (12”x12”x6”), and clutch bags/purses larger than a 4.5” x 6.5” is prohibited.

Click here for an information sheet with details on the “All Clear” bag policy. You can also visit the NFL’s website for additional details. 

This policy applies to bags only. Check “Prohibited Items” under each Saints game calendar listing for more information on prohibited items.

OTHER EVENTS AT THE SUPERDOME
For non-NFL events, large or oversized bags are also prohibited at the ASM Global Complex. The maximum bag size is 12" width x 12" height x 6" depth and must be clear. (NOTE: This policy is subject to change depending on event/tour or venue management. Please refer to the specific event page for more information.)

Banners/Signs/Flags are generally allowed if they meet the following conditions:

• They are in good taste
• They are not deemed offensive
• They do not include profanity
• They do not obstruct the view of any guests or any existing Superdome signage
• They do not present a safety hazard

Venue Management reserves the right to remove Banners/Signs/Flags at any time. Venue/Signs/Flags of a commercial nature are not permitted without specific permission from Venue Management. Please note these guidelines may change at any time due to event specifics, Show Management requests, etc.

Bikes racks are available for use in Lot 3 on the wall closest to Champions Garage. Patrons can access the bike racks in Lot 3 from the pedestrian gates at the corner of Dave Dixon Dr. and LeRouge St. 

Walk up ticket sales for events are available for purchase at the Caesars Superdome Box Office on Fridays from 9 am - 4:30 pm and on event days. 

For box office hours on the day of an event, please refer to the event information page for that specific event.

Tickets to Superdome events can also be purchased through Ticketmaster at 1-800-745-3000 or online via Ticketmaster.com.

For camera and recording policies for a particular event, please refer to the event information page for that specific event.

The Caesars Superdome is a cashless operation including all concessions, merchandise, and parking. Cash will not be accepted as a form of payment at any parking, retail, or concession locations within Caesars Superdome.

Guests may convert their cash to a MasterCard at a kiosk in Gate B Atrium 100 Level, Gate H Atrium 200 Level, and Section 515.

MasterCards are sold at a minimum of $20 and maximum $500 and can be used at any POS location in the building including merchandise. Any remaining balance on the debit card can be used at locations where debit payments are accepted.

All catering is provided exclusively in-house by Legends Hospitality. Outside food and beverages of any kind may not be brought into the Superdome.

Children’s ticket policy is at the discretion of Show Management. For information about children’s ticket policy for an event, please refer to the event information page for that specific event.

The Superdome has four (4) Club Lounges located on the 200 Level that are perfect for private meetings, receptions, banquets and special events.

The Superdome also has two (2) Bunker Club Lounges located Ground Level. These well-appointed lounges are the ideal spot for VIPs, sponsors and special events.

All concessions are provided exclusively in-house by Legends Hospitality. Outside food and beverages of any kind may not be brought into the Superdome.

For food and beverage at concession stands, we accept credit and debit card transactions only. Cash is no longer accepted. 

All major credit cards are accepted at all fixed concession locations, the Box Office, and parking garages. (American Express, Discover, Master Card and Visa). 

Please visit our parking and directions section.

Door opening is at the discretion of Show Management. For opening times, please refer to the event information page for that specific event.

The possession, operation, or use of an unmanned aircraft system (UAS) or drone is prohibited on Superdome, Smoothie King Center, or Champions Square property without prior, written permission from management.  Furthermore, persons operating a UAS on Superdome, Smoothie King Center, or Champions Square property may be subject to criminal or civil penalties by the Federal Aviation Administration (FAA).

There are sixteen passenger elevators conveniently located throughout the Superdome. Passenger elevators are in proximity to entry doors at Gates B, C, D, F, G, & H. Please be advised, elevators are prioritized for people with disabilities.

Elevators 4 & 5 located at Gate C East Premium Suite and Club Entry and Elevators 13 & 14 located at Gate G West Premium Suite and Club Entry are in premium areas. These elevators only access the Ground, Plaza, Loge, Lower Suites, and Upper Suites Levels.

Be aware that certain elevators can be held any time to transport coaches, media, & team executives. Elevators will be held from the 2-minute warning until 15 minutes following the conclusion of the game except for Elevators 11, 12, 16, and 17 (Coaches, Press, and Saints Executives).

To help with elevator movement and to better assist our ADA guests, we kindly encourage fans to use stairs, escalators and ramp systems (Gates A & E) whenever possible.

Please refer to the Superdome Level Maps for more information. The elevator map can be found here.

For employment opportunities, please click here.

Depending upon the nature of an event or when considered necessary by ASM Global and Show Management, a visual or full search will be conducted by the ASM Global Public Safety Department on all patrons prior to entering the Superdome. Patrons not willing to comply with search procedures prior to entering the Superdome may return their tickets immediately to their point of purchase.

For a listing of prohibited items for an event, please refer to the event information page for that specific event.

The short video below outlines the stadium evacuation procedures in the unlikely event of an emergency evacuation. In the event of an actual emergency, this message will be repeated to guests.

• Emergency Evacuation Procedures Video

The Superdome has the flexibility and space to accommodate events small and large, from private parties to large-scale public events. 

• For private events, please email our Sales department.
• For public ticketed events, please email our Booking department.

GATE E - Loge:
Louisiana High School Athletic Association: “State of Football” High School Helmet Display

The National Football League, Saints, and the managers and staff of ASM Global are committed to creating a safe, comfortable, and enjoyable experience for all fans, both in the stadium and in the parking lot. We want all fans attending our games to enjoy the experience in a responsible fashion. When attending a game, there is a no-tolerance policy for the following behaviors:

• Behavior that is unruly, disruptive, threatening, or illegal in nature.
• Intoxication or other signs of alcohol or substance impairment.
• Interference with the progress of the game (including throwing objects onto the field).
• Failing to follow instructions of law enforcement, guest services, and security personnel.
• Verbal or physical harassment of all fans, stadium staff, officials, team personnel and players.
• Unreasonably obstructing the view of other patrons.
• Offensive language, obscene gestures, language, or clothing, to include the use of such language, or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/ expression or national origin; or to instigate, incite or encourage a confrontation or physical assault.
• Any conduct deemed inappropriate or dangerous to fans, participants, officials, or stadium staff.
• Conduct that results in damage to the stadium or other personal property.
• If a fan violates the Fan Code of Conduct and fails to identify themselves to stadium staff, the fan is subject to penalty, including being barred from the stadium and subject to a league-wide ban. The ticket holder of record may be subject to disciplinary measures including ticket suspension.

Event patrons are responsible for their conduct as well as the conduct of their guests and/or persons occupying their seats. Stadium staff will promptly intervene to support an environment where event patrons, their guests, and other fans can enjoy the event free from the above behavior. Event patrons and guests who violate these provisions will be subject to ejection without refund and potential loss of ticket privileges for future games.

The National Football League, New Orleans Saints, and managers and staff of ASM Global thank you for adhering to our Fan Code of Conduct.

First Aid locations can be found near the following locations:

• Plaza Level – Section 134
• Loge Level – Sections 235 and 277
• Terrace Level – Sections 526 and 557

For food and beverage at concession stands, we accept credit and debit card transactions only. Cash is no longer accepted. Outside food and beverage is strictly prohibited. However, concessions purchased in Champions Square on gamedays will be allowed, as it’s within the secured perimeter.

The Guest Relations Center is located within the concourse at Gate F Plaza Level. Guest Services Desks can be found at the following locations:

• 100 Plaza Level: Gates A, C, E, G & H
• 200 Loge Level: Gates A, C, E & G
• 300 Suite Level: Gates A, C, E & G
• 400 Suite Level: Gates C & G
• 500 Terrace Level: Gates A, C, E & G
• 600 Level: Gates C & G

Click here to view the locations of Guest Services Desks by level.

Guests may visit the desks to ask for directions, offer suggestions, or seek assistance while at the Superdome.

Complimentary hearing assistance devices are available at the Guest Relations Center located within the concourse at Gate F Plaza Level. Identification is required in order to check out the device. Identification will be returned to the patron upon return of the device following the event.

A listing of all hotel properties convenient to the Superdome can be found on the New Orleans & Company website.

To report any issue and/or emergency please send text to 69050 with keyword NOLA [space] followed by your issue and location or contact the closest law enforcement officer.

Guests should visit the Guest Relations Center located in the concourse at Gate F on the Plaza Level during the event. Any lost and/or found item will be turned into Guest Relations. At the completion of the event, items are logged and kept for thirty (30) days before being discarded or donated. All guests should submit a claim prior to contacting the Guest Services Offices. To submit a claim, click here.

Please note, claims are reviewed on the next business day (Monday through Friday, 9am to 4:30pm).

If Lost Program - In an effort to decrease the possibility of separation, all parents are encouraged to sign up their children for the If Lost Program at the Guest Relations Center at Gate F on the 100 Level. After enrolling, children will receive a wristband which is to contain the full name and phone number of the child’s parent or guardian. This information is to help assist staff in reuniting the children with their parent(s) or guardian(s). Children who become separated will be escorted to the Guest Relations Center by a Team Member. Please proceed here to be reunited.

Click here to view the locations of Guest Services Desks by level.

For media inquiries, please contact media@asmneworleans.com.

To request event credentials, please contact mediaeventcredentials@asmneworleans.com.

The Superdome has been the home of the Saints since 1975.

Click here for more information about the New Orleans Saints and to view the New Orleans Saints home game schedule.

Groups interested in raising funds by selling concessions during a Superdome event, should contact Centerplate at (504) 558-6275 or (504) 558-6601 or click here for more information.

Rooms for Nursing Mothers can be found at the following Superdome locations:

• Ground - Mercedes-Benz End Zone Club

• 100 Plaza Level - Sections 109/111, 117/119, 137/139, & 145/147

• 200 Loge Level - Sections 218/217 & 269/271

• 500 Terrace Level - Sections 511/513, 521/523, 539/541, 548/551

• 600 Upper Terrace Level - 614 & 640

All items needed for Nursing Mothers are considered medical (minus a diaper bag). Medical bags do not need to be clear but will still be checked and screened upon entering.

There is no paging on the scoreboards or over the public address system. Guests will be directed to the nearest Guest Services Desk for assistance.

The Superdome/Smoothie King Center/Champions Square complex has seven (7) parking garages for public parking and two (2) surface lots, which can accommodate approximately 7,000 vehicles. The public parking garages are designated #1, #1A, #2, #2A, #5, #6 and Champions Garage. The surface lots are designated as Lot 3 and Lot 4. Click here to view the location of parking facilities. 

Note that all parking facilities may not be available for every event.

Re-entry and overnight parking are prohibited. Solicitations of any type as well as unauthorized tailgating are strictly prohibited. Vehicles of any kind parked illegally or in restricted areas are subject to tagging and towing without notice. 

Bikes racks are available for use in Lot 3 on the wall closest to Champions Garage. Patrons can access the bike racks in Lot 3 from the pedestrian gates at the corner of Dave Dixon Dr. and LeRouge St. 

For event day parking rates and information, please refer to the event information page for that specific event. Parking garages accept credit & debit cards only.

• ​Animals (with the exception of service dogs)
• Backpacks/knapsacks
• Banners (large or in poor taste)
• Bats
• Beach balls
• Bottles
• Cans
• Clubs
• Containers
• Contraband
• Fireworks
• Glass
• Glitter
• Helium balloons
• iPads/Tablets
• Large/oversized bags. Maximum bag size is 12" width x 12" height x 6" depth. (NOTE: This policy is subject to change depending on event tour management. Please refer to the specific event page for more information.)
• Laser pointers
• Mace
• Mascot headwear of any kind
• Noisemakers
• Outside food and drink
• Poles
• Projectiles
• Selfie sticks
• Stickers
• Sticks
• Drones
• Whistles
• Unauthorized marketing/soliciting/vending
• Video and audio recording devices (includes GoPros, etc.)
• Weapons
• Any other item(s) deemed unacceptable by Venue Management

The ASM Global Public Safety Department is present during all Superdome events. For any public safety questions, please call (504) 587-3900. In case of an emergency, please call 911.

A public transportation stop is located on Poydras Street across from Gate A Ground Level.

Single-speaker radios and hand-held televisions are permitted in the Superdome as long as they do not interfere with other patrons’ enjoyment of the event.

A no re-entry policy is strictly enforced when the Plaza Patio is not activated. Signs will be at entry gates when the no re-entry policy is in effect.

Please click here to view the locations of restrooms by level.

Caesars Superdome and Champions Square offer convenient rideshare drop-off and pick-up locations near the stadium and arena. The designated rideshare zone is located on Loyola Avenue, north of the campus, within a 10-minute walking distance near Duncan Plaza. Click to view the Rideshare Map.

Pathway from the Rideshare Drop-Off

1. Calling Your Rideshare: The rideshare zone is geo-fenced. All rideshare drop-offs must occur within this designated zone. You can only be dropped off at this location.
2. From the Drop-Off: After being dropped off, proceed straight along the sidewalk for about 3 blocks toward the stadium and champions square
3. Follow Signs: Along the way, follow the clearly marked signs labeled "To the Stadium & Arena" for guidance to the Stadium and Arena.

Pathway to the Rideshare Pickup

1. From the Entrance: After the event, exit the building through the main entrances. Once outside, proceed straight along the sidewalk on Lasalle St.
2. Follow Signs: Follow the signs labeled "Rideshare Pickup" to navigate towards the designated area.
3. Designated Pickup Area: The sidewalk will lead you to the rideshare pickup zone. Look for marking to the loading zone for easy identification.
4. Calling Your Rideshare: The rideshare pickup area is geo-fenced. You can only request a rideshare pickup once you arrive at the rideshare zone.

This guide, along with the attached visual, ensures guests have a clear and efficient path for arriving and departing the Caesars Superdome, and Champions Square by rideshare. The integration of signage and a well-marked pathway helps guests navigate from the rideshare drop-off zone to the venue and back again after the event.

The Superdome has flexible seating configurations with the ability to accommodate in excess of 73,000 attendees. 

For football seating charts, please click here. 
For event-specific charts, please visit Ticketmaster.com.

Designated Entry Gates: Dedicated entry gates that are located around the Superdome are less crowded, noisy, and can be used by guests with sensory issues

Sensory Bags: Guests may checkout Sensory Bags at no cost to utilize fidget toys, weighted lap pads, noise-cancelling headphones, and other resources during events. Sensory Bags are available at the Guest Relations Center located within the concourse at Gate F Plaza Level.

KultureCity Quiet Rooms: These rooms will provide a quiet and relaxing space for people with sensory issues. If a patron needs to use a Quiet Room, the rooms are located on the 2Gate A Convention Concourse (200 Loge Level) and Glass Room 2 neat Claiborne Market on the 200 Loge Level.

Sensory inclusive services at the Superdome can be provided at any time during any event by visiting the nearest Guest Services Booth or by contacting any nearby guest services representative.

The Superdome is a completely non-smoking facility. All guests are prohibited from smoking (including electronic cigarettes, vaporizers or similar products) inside of the stadium and outside of the stadium within the security perimeter at any time.

The distribution of promotional items, flyers, pamphlets, printed materials, as well as the solicitation of signatures and autographs, is not permitted on Superdome property without prior, written authorization from Venue Management.

Stolen tickets should be reported to law enforcement authorities. Upon the production of a theft report and an initial purchase receipt, the Superdome Box Office will make reasonable accommodations for replacement tickets.

Strollers are allowed into the Superdome. Patrons may check in strollers at the Guest Relations Center located within the concourse at Gate F Plaza Level.

Patrons may keep strollers with them in the seating areas as long as it does not impede walkways or sightlines of other patrons.

The Superdome has 153 suites. For suite availability, please contact the New Orleans Saints at (504) 733-0255.

Please click here to view our Suite Catering Menu or contact Centerplate at (504) 558-6360.

The New Orleans Saints Team Stores are located at Gate A Ground Level (Poydras Street) and Gate H Interior Plaza. The hours of operation are listed below.

Gate A Ground Team Store:
Monday–Friday, 10:00 AM – 5:00 PM. 
Saturday 10:00 AM – 3:00 PM.
Game Days: Open 2 hours prior to gates, reopens for 1 hour after end of game.

Gate H Interior Plaza Team Store:
Game Days: Opens 2 hours prior to gates, closes 1 hour after end of game.
Closed on non-game days.

Parking is available in Garage 6 on Monday - Friday. The Team Store can be reached at (504) 587-8937. 

ASM Global offers a text messaging system that allows patrons to submit issues/concerns via text message. If a patron inside the facility wants to report an issue/concern during an event, they send a text message to short code 69050 using the keyword NOLA followed by a space and their issue and location. Building personnel will monitor messages received and respond accordingly. This service varies on an event-by event basis. 

Questions or need further help in regards to this text program? Send an email to Customer Care or call toll-free 1-877-410-7081.

Participation in this service is free of charge but standard carrier text messaging & data charges will apply.

Text STOP, END, QUIT, CANCEL, UNSUBSCRIBE, STOPALL to 69050 to be removed from any list and end subscription to the service.

The Superdome Box Office is open on event days. For box office hours on the day of an event, please refer to the event information page for that specific event.

Tickets can also be purchased at Ticketmaster.com, all Ticketmaster Outlets, or charge by phone at 1-800-745-3000.

For ticket-related problems prior to entering the Superdome, patrons should proceed directly to the nearest open ticket window location. 

Click here to view the locations of Guest Services Desks by level.

The resale or attempted reselling of tickets on Superdome/Smoothie King Center/Champions Square property is prohibited by law. Violators will be removed from the premises and subject to arrest and prosecution as appropriate.

Patrons with illegally duplicated tickets will not be allowed entry into the Superdome.

Refunds and exchanges are not allowed unless there was a change to the date or time of the show. All refunds are done at the point of purchase location.

Venue Management does not offer tours. Visitors are more than welcome to walk around the exterior Plaza Level of the Superdome to take photos.

The Superdome's managed by ASM Global, the world leader in private management for public facilities. For more information about ASM Global, please click here.

For video camera policies, please refer to the event information page for that specific event.

The Superdome uses OpenGate technology and walk-through metal detectors at all entry gates to enhance safety and security at public ticketed events.

Prior to entering walk-through metal detectors, guests are asked to remove cell phones, keys, cameras, and other large metal objects, and place them in the security bins. Do not remove belts, coins, jackets, wallets, watches or small jewelry.

Please have all approved clear bags open and ready for screening. Express lanes are available at all entrances for guest without bags.

OpenGate technology does not require carrying items to be divested.

The State of Louisiana bans the possession of guns on the premises

• Smoothie King Center
• Champions Square
• ASM Global
• The Louisiana Stadium & Exposition District 
• New Orleans Saints
• New Orleans Pelicans
• New Orleans & Company

The Caesars Superdome has a limited supply of wheelchairs that can be loaned out on a first-come, first-served basis. A government issued identification is required to check out a wheelchair. Wheelchairs may be checked out at Gate C on the Plaza Level.

Prior to event day, Will Call is located at the Smoothie King Center Box Office. On event day, Will Call is located at the Superdome Box Office at Gate A Ground. For Will Call hours on event day, please refer to the event information page for that specific event.