Accessibility

To gain access to ADA parking, proper vehicle registration is required, as well as a current placard with matching identification. 

Please be advised, all parking is limited on Saints game days. Accessible parking on both the East and West sides of Sugar Bowl Drive, and on level one of Garage 1A are first-come, first-served. For accessible parking inquiries, comments, or concerns, please contact our Parking Offices:

Superdome Parking Office: 504.587.3805

Champions Garage Parking Office: 504.587.3971

Accessible facilities are provided on all levels of the Superdome. Accessible restrooms are also located on the Ground Level outside the Northeast and Northwest tunnels.

Click here to view a map of restrooms by level.

Wheelchair accessible seating and semi-ambulatory seating is available throughout Caesars Superdome. Semi-ambulatory seats are not wheelchair accessible and do require a few steps to gain entry. Wheelchair accessible seats are padded foldable seats that can be removed upon request. Please note, companion seats at Caesars Superdome are fixed seats that cannot be removed.

Accessible seating cannot be reserved or purchased over the phone. All main ticketing platforms sell accessible seating when tickets are released to the public. Ticketmaster, Seat Geek and AXS platforms have filter tabs to further assist you when selecting your seats. We strongly encourage any guest in need of accessible seating to do so at the point of purchase.

ADA Facilitators are positioned inside main entry gates to help assist patrons via wheelchair both to and from seating sections. Please note, ADA Facilitators do not transport to restrooms; concession stands or outside our facilities due to safety and liability reasoning. Post event, ADA Facilitators do take calls in the order received. 

Relocations are distributed at the lobby of Gate F on the Plaza Level. Relocations are subject to availability and are distributed on a first-come, first-served basis according to the level of the original ticket(s). All relocations are for one plus a companion. 

Saints Game Day: Prior to entering, guests are encouraged to go to the Gate A Ground Box Office. If inside, relocations are distributed at Gate F Lobby on the Plaza Level. For Saints games only, guests may also inquire about relocation at any Guest Services Desk. From here, a Saints Representative will be called to assist with the relocation.

Non-Saints Events: Once inside the stadium, please proceed to Gate F Lobby on the Plaza Level.
 

At Caesars Superdome, assistive listening devices (ALDs) are available at the Guest Relations Center near Gate F on the Plaza Level. For issuance of an assistive listening device, you will be required to submit a valid government photo ID which will be held until the device is returned.

The designated ADA drop off and pickup is located on Poydras St. in front of Sugar Bowl Drive and Gate A Ground. This area is for immediate curbside drop off and pickup only. Waiting is strictly prohibited.

Click here to view the location of Accessible (ADA) elevators by level.

There are sixteen passenger elevators conveniently located throughout the Superdome. Passenger elevators are in proximity to entry doors at Gates B, C, D, E, G, & H. Please be advised, elevators 4,5,13 and 14 are in premium areas that access only the Ground, Plaza, Loge, Lower Suites, and Upper Suites Levels. On Saints game days, elevators can sometimes be held to transport coaches, media, & team executives. Concrete holding times are from the 2-minute warning until 15 minutes following the conclusion of the game except for Elevators 11, 12, 16, and 17 (Coaches, Press, and Saints Executives).

To help with elevator movement and to better assist our ADA guests, we kindly encourage fans to use stairs, escalators, and ramp systems (Gates A & E) whenever possible.

For any questions or concerns during an event, please contact the nearest Guest Services Representative (i.e. Usher, Ticket Taker or Security staff) or approach a Guest Services Desk for assistance. Guest Services Desk locations are as follows:

• Gates A, C, E, F (Guest Relations Center), G, and H Atrium on the Plaza Level
• Gates A, C, E and G on the Loge Level
• Gates A, C, E, and G on the 300-Suite Level
• Gates C and G on the 400-Suite Level
• Gates A, C, E, and G on the Lower Terrace Level
• Gates C and G on the Upper Terrace Level

Click here to view the location of Guest Services Desks in the Superdome.

Storage at Caesars Superdome is located at Gate C on the Plaza Level. Please note, Gate C is a premium entrance. Guests who do not hold access must enter at Gates B or D and proceed to Gate C once inside the stadium. For everyone’s safety, mobility devices and strollers must not impede or obstruct pathways and emergency exits. Our facilities hold no responsibility if any unattended device is lost, stolen or damaged.

Guided by experts from KultureCity, Caesars Superdome has implemented the following procedures, guidelines, and opportunities to better serve guests with sensory sensitivities:  

• Sensory Bags: Guests may checkout Sensory Bags at no cost to utilize fidget toys, noise canceling headphones, and other resources during events. For checkout, please proceed to the Guest Relations Center located near Gate F on the Plaza Level at Caesars Superdome. In exchange for the issuance of a sensory bag, you will be required to submit a valid government issued photo ID. 

• Quiet Rooms: KultureCity Quiet Rooms provide a quiet relaxing space for guests with sensory processing needs. Please visit the nearest Guest Services Desk to obtain the room’s location. Sensory Bags are available inside all KultureCity Quiet Rooms.

Trained service animals that assist guests with disabilities are permitted inside Caesars Superdome. Please note, comfort animals are not classified as service animals according to the Americans with Disabilities Act.

Requests for interpretation services should be made at least thirty (30) business days prior to an event. To submit a request, please contact (504) 587-3990. 

Important to note, although we do our very best to accommodate every request, Interpreting Services are subject to availability as we rely on outside organizations who are certified and meet all ADA requirements. 

At Caesars Superdome, we are proud of the efforts that we have completed and that are in-progress to ensure that our website and mobile site are accessible to everyone. We view accessibility as an ongoing effort and are continually seeking solutions that will bring all areas of our website and mobile site to the same level of overall web accessibility.

WEBSITE ASSISTANCE
If you have difficulty using or accessing any element of this website or Caesars Superdome’s mobile site, please feel free to call us at (504)-587-3990 or email us at info@asmneworleans.com and we will work with you to provide the information, or transaction you seek through a communication method that is accessible for you consistent with applicable law.

Caesars Superdome has a limited supply of wheelchairs that can be loaned on a first come, first served basis. A government issued identification is required to check out a wheelchair. At Caesars Superdome, wheelchairs may be checked out at Gate C on the Plaza Level. Please note, Gate C is a premium entrance. Guests who do not hold access must enter at Gates B or D and proceed to Gate C once inside the stadium.