Accessibility

For accessible parking inquiries, the parking department can be reached at (504) 587-3805.

Accessible facilities are provided on all levels of the Superdome. Accessible restrooms are also located on the Ground Level outside the Northeast and Northwest tunnels.

Click here to view a map of restrooms by level.

Wheelchair accessible seating, semi-ambulatory seating and removable armrest seating are located on the plaza level of the Superdome. When requesting tickets, please identify your needs and/or if you need a seating location that is accessible for a standard-sized wheelchair, larger scooter, or other mobility device. Guests purchasing a ticket for an accessible seat may also purchase companion seats.

If you have purchased a ticket that is not designated as an accessible seating location (ASL/ADA) but you are in need of such, please visit the Guest Services Office located at Gate B plaza level on event day. Please note that there may be limited inventory and this service is not available during Saints games. All ADA seats may be purchased in advance via Ticketmaster.com or through Ticketmaster Customer Service line at 1-800-653-8000.

The Caesars Superdome Box Office is a walk-up service only. For more information please call 504-587-3822.

New Orleans Saints ticket inquiries should be directed to (504) 731-1700.

ADA Greeters are members of the ASM Global Guest Services Staff who are specifically designated to assist guests with disabilities and their companions. They can be identified by vests and bright blue badges with an ADA wheelchair icon. Because they are actively assisting patrons during events, ADA Greeters move throughout the venue. Patrons who need help locating an ADA Greeter can ask any Guest Services Representative for assistance.

Complimentary hearing assistance devices are available at the Guest Relations Center located at Gate B on the Plaza Level. Identification is required in order to check out the device. Identification will be returned to the patron upon return of the device following the event.

During events, the Superdome’s drop-off and pick-up area for guests with disabilities is located at Gate A Ground (Sugar Bowl Drive parallel to Poydras Street). Click here for an exterior map showing the drop-off and pick-up area.

Accessible (ADA) elevators are available throughout the venue at the following locations:

• Elevators 1, 2, and 2A are located between Gates A and C
• Elevators 3 and 4 are located between Gates C and E
• Elevators 6, 7, and 7A are located between Gates G and E
• Elevators 8, 8A, and 9 are located between Gates A and G

Elevators service all levels with these exceptions: Elevators 2A, 7A and 8A do not service the Ground or 600 Levels; Elevators 3 and 4 do not service the Ground Level.

Click here to view the location of elevators by level.

*Note: Elevators 7 and 8 have limited availability for ADA patrons on Saints game days.

For any questions or concerns during an event, please contact the nearest Guest Services Representative (i.e. Usher, Ticket Taker or Security staff) or approach a Guest Services Desk for assistance. Guest Services Desk locations are as follows:

• Gates A, C, E and G on the Plaza, Loge and 300 Levels
• Gates C and G on the 400 and Terrace Levels

Click here to view the location of Guest Services Desks in the Superdome.

Trained guide dogs, signal dogs or service animals assisting guests with disabilities are welcome inside the Superdome. Please alert a ticket taker that you have such animals. 

The Superdome has a no re-entry policy. In the event a guest needs to exit and return for any reason, the guest should be referred to the Experience Ambassador (or alternatively the Ticket Supervisor) assigned to the particular gate, who will then approve the guest exiting and returning if the situation warrants same. Examples of such situations include medical emergencies (e.g., forgot needed medication) and permitting a service animal to exit to relieve itself.

Requests for interpretation services should be made at least thirty (30) business days prior to an event. The ADA Facilitator may be unable to fill translation requests if made less than thirty (30) business days in advance of an event.

The Superdome is committed to providing a positive experience to all our guests and we aim to facilitate the accessibility and usability of our website and mobile site. Our goal is to permit our guests to successfully gather information and transact business through our website regardless of the use of assistive technologies like a screen reader, a magnifier, or voice recognition software.

WEBSITE ASSISTANCE
If you have difficulty using or accessing any element of this website or the Superdome’s mobile site, please feel free to call us at (504) 587-3826 or email us at info@asmneworleans.com and we will work with you to provide the information, or transaction you seek through a communication method that is accessible for you consistent with applicable law.

ONGOING EFFORT
At the Superdome, we are proud of the efforts that we have completed and that are in-progress to ensure that our website and mobile site are accessible to everyone. We view accessibility as an ongoing effort and are continually seeking solutions that will bring all areas of our website and mobile site to the same level of overall web accessibility.

The Superdome has a no re-entry policy. In the event a guest needs to exit and return for any reason, the guest should be referred to the Experience Ambassador (or alternatively the Ticket Supervisor) assigned to the particular gate, who will then approve the guest exiting and returning if the situation warrants same. Examples of such situations include medical emergencies (e.g., forgot needed medication) and permitting a service animal to exit to relieve itself.

The Superdome has a limited number of wheelchairs available on a first-come, first-served basis. A valid government-issued identification card is required to check out a wheelchair. Wheelchairs may be checked out at the Guest Relations Center located at Gate F on the Plaza Level. Click here to view the location of the Guest Relations Center. Wheelchairs cannot be reserved in advance. The Superdome does not provide escort personnel for patrons using wheelchairs. 

Wheelchairs brought to the Superdome may be stowed at the Guest Relations Center. You may either (A) have a companion bring the wheelchair to be stowed; or (B) personally go to the Guest Relations Center to check the wheelchair and be brought back to your seat by an ADA Greeter. If your wheelchair is stowed, you will receive a ticket indicating the wheelchair has been checked.