Accessibility

To gain access to ADA parking, proper vehicle registration is required, as well as a current placard with matching identification. 

Please be advised, all parking is limited on Saints game days. Accessible parking on both the East and West sides of Sugar Bowl Drive, and on level one of Garage 1A are first-come, first-served. For accessible parking inquiries, comments, or concerns, please contact our Parking Offices:

Superdome Parking Office: 504.587.3805
Champions Garage Parking Office: 504.587.3971

Accessible facilities are provided on all levels of the Superdome. Accessible restrooms are also located on the Ground Level outside the Northeast and Northwest tunnels.

Click here to view a map of restrooms by level.

Wheelchair accessible seating, semi-ambulatory seating and removable armrest seating are located on the plaza level of the Superdome. When requesting tickets, please identify your needs and/or if you need a seating location that is accessible for a standard-sized wheelchair, larger scooter, or other mobility device. Guests purchasing a ticket for an accessible seat may also purchase one companion seat.

Should a patron need to exchange their seating for wheelchair and companion seating on the day of the game they are attending, they may do so, subject to availability, at the Saints ticket box office at Gate A Ground. Please be advised such exchanges and relocations are accommodated on a first come, first served basis. If seating is available for an exchange, a comparable seating location will be offered. If no comparable seating remains, patron may be offered an upgraded seat location, however, the patron will be responsible for paying the difference for the upgrade should they choose to make the exchange. Patrons can also inquire about relocations at Gate F Lobby on the Plaza Level once inside the stadium. On non-Saints games, please proceed to the Guest Relations Center near Gate F on the Plaza Level (interior on the concourse). Please note, relocations are handled by the Saints on game days.

The Caesars Superdome Box Office is a walk-up service only. For more information please call 504-587-3822.

New Orleans Saints ticket inquiries should be directed to (504) 731-1700.

ADA Greeters are located at all main entrances of Caesars Superdome and the Smoothie King Center to help transport guests via wheelchair both to and from their sections. Chairs will be provided to wait if ADA Greeters are busy assisting other patrons. A service number will be issued to you at your drop-off. Please call the number provided roughly fifteen minutes prior to the end of the event to schedule your pick-up. Please note, elevators can be held at any time to transport coaches, media, and team executives which may extend waiting times. For liability purposes, ADA Greeters are not allowed to leave our facilities or assist guests in Champions Square.

Complimentary hearing assistance devices are available at the Guest Relations Center located within the concourse at Gate F Plaza Level. For issuance of an assistive listening device, you will be required to submit a valid government photo ID which will be held until the device is returned.

During events, the Superdome’s drop-off and pick-up area for guests with disabilities is located at Gate A Ground (Sugar Bowl Drive parallel to Poydras Street). Click here for an exterior map showing the drop-off and pick-up area.

*Pick-Up may alter post-game due to traffic and/or road closures. Please proceed to the north island on Poydras St. nearest the ramp for Pick-Up.

Click here to view the location of Accessible (ADA) elevators by level.

*Note: Elevators 7 and 8 have limited availability for ADA patrons on Saints game days.
Per NFL Policies and Procedures, some elevators will only be granted ADA access when Saints, Media, and Visiting Team Coaches have completed their runs.

Additional back-of-house service elevators will be used to help expedite our ingress and egress operations for patrons needing wheelchair assistance. Please note, service elevators will only be used when accompanied by an ADA Greeter. 

For any questions or concerns during an event, please contact the nearest Guest Services Representative (i.e. Usher, Ticket Taker or Security staff) or approach a Guest Services Desk for assistance. Guest Services Desk locations are as follows:

• Gates A, C, E, F (Guest Relations Center), G, and H Atrium
• Gates A, C, E and G on the Loge LevelGates A, C, E, and G on the 300-Suite Level
• Gates C and G on the 400-Suite LevelGates A, C, E, and G on the Lower Terrace Level
• Gates C and G on the Upper Terrace Level

Click here to view the location of Guest Services Desks in the Superdome.

Guided by experts from Kulture City, Caesars Superdome has implemented the following procedures, guidelines, and opportunities to better serve guests with sensory sensitivities:  

• Designated Entry Gates: Dedicated entry locations that are less crowded and/or noisy can be used by guests with sensory issues. 
• Sensory Bags: Guests may checkout Sensory Bags at no cost to utilize fidget toys, noise cancelling headphones, and other resources during events. For checkout, please proceed to the Guest Relations Center located near Gate F on the Plaza Level at Caesars Superdome. For checkout at the Smoothie King, sensory bags can be checked out at the Guest Services Desk across from Section 108. In Champions Square, Sensory Bags can be issued by visiting the Guest Services Tent on La Salle Street. In exchange for the issuance of a sensory bag, you will be required to submit a valid government issued photo ID. 
• Quiet Rooms: Kulture City Quiet Rooms provide a quiet relaxing space for guests with sensory issues. If a patron needs to use a quiet room, please visit the nearest Guest Services Desk to obtain the room’s location.

Trained guide dogs, signal dogs or service animals assisting guests with disabilities are welcome inside the Superdome. Please alert a ticket taker that you have such animals. 

The Superdome has a no re-entry policy. In the event a guest needs to exit and return for any reason, the guest should be referred to the Experience Ambassador (or alternatively the Ticket Supervisor) assigned to the particular gate, who will then approve the guest exiting and returning if the situation warrants same. Examples of such situations include medical emergencies (e.g., forgot needed medication) and permitting a service animal to exit to relieve itself.

Requests for interpretation services should be made at least thirty (30) business days prior to an event. To submit a request, please contact (504) 587-3990. 

Important to note, although we do our very best to accommodate every request, Interpreting Services are subject to availability as we rely on outside organizations who are certified and meet all ADA requirements. 

The Superdome is committed to providing a positive experience to all our guests and we aim to facilitate the accessibility and usability of our website and mobile site. Our goal is to permit our guests to successfully gather information and transact business through our website regardless of the use of assistive technologies like a screen reader, a magnifier, or voice recognition software.

WEBSITE ASSISTANCE
If you have difficulty using or accessing any element of this website or the Superdome’s mobile site, please feel free to call us at (504) 587-3826 or email us at info@asmneworleans.com and we will work with you to provide the information, or transaction you seek through a communication method that is accessible for you consistent with applicable law.

ONGOING EFFORT
At the Superdome, we are proud of the efforts that we have completed and that are in-progress to ensure that our website and mobile site are accessible to everyone. We view accessibility as an ongoing effort and are continually seeking solutions that will bring all areas of our website and mobile site to the same level of overall web accessibility.

The Superdome has a no re-entry policy. In the event a guest needs to exit and return for any reason, the guest should be referred to the Experience Ambassador (or alternatively the Ticket Supervisor) assigned to the particular gate, who will then approve the guest exiting and returning if the situation warrants same. Examples of such situations include medical emergencies (e.g., forgot needed medication) and permitting a service animal to exit to relieve itself.

The Superdome has a limited number of wheelchairs available on a first-come, first-served basis. A valid government-issued identification card is required to check out a wheelchair. Wheelchairs may be checked out at the Guest Relations Center located at Gate F on the Plaza Level. Click here to view the location of the Guest Relations Center. Wheelchairs cannot be reserved in advance. The Superdome does not provide escort personnel for patrons using wheelchairs. 

Wheelchairs brought to the Superdome may be stowed at the Gate F Lobby near the entry doors on the Plaza Level. You may either (A) have a companion bring the wheelchair to be stowed; or (B) personally go to the Wheelchair Storage to check to check the wheelchair and be brought back to your seat by an ADA Greeter. If your wheelchair is stowed, you will receive a ticket indicating the wheelchair has been checked.